REFUND/REPLACEMENT Policy

At Planterium, we strive to provide our customers with the highest quality live plants and excellent customer service. If you are not satisfied with your purchase, please read our refund/replacement policy below.

• Refunds/replacements can only be issued if plants arrived damaged and/or not in a satisfactory condition. 
• Refunds/replacements will be accepted within 14 days of the plant's delivery date.
• When requesting a refund or a replacement, you must attach a photo of the damaged plants. This helps us troubleshoot what happened, which will help us do better in the future !